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AppleCare Warranty and Support
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MLTI devices are covered by an enhanced 4-year AppleCare Warranty and Support agreement. In order to receive these enhanced services, schools must follow MLTI repair and support protocols and utilize the MLTI Local Depot for all warranty repair work. Repairs performed by non-authorized service providers and technicians will void the MLTI AppleCare Warranty and Support for that device. Restoration of the MLTI AppleCare Warranty and Support coverage for that device will require that the device is re-repaired and inspected by the MLTI Local Depot at local cost.
Repairs performed by in-house certified AppleCare technicians or a Department approved Apple Authorized Service Provider (AASP) will not void the MLTI AppleCare Warranty and Support agreement. However, for some repairs not all services covered by the enhanced MLTI Applecare Warranty and Support agreement will be available to in-house certified AppleCare technicians nor to AASPs. In addition, the Department does not maintain an agreement with other AASPs, and it will not be able to aid schools in the event of a faulty repair or slow service. AASPs will not have access to MLTI systems like the Asset Manager or DepotWorks, and AASPs are not provided with copies of the MLTI image or security passwords. Schools with an in-house certified AppleCare technician will need to determine the best use of their skills and time against the availability of the MLTI Local Depot.
The MLTI Local Depot will also repair MLTI devices that require out-of-warranty repairs. For out-of-warranty repairs, schools may utilize either the MLTI Local Depot, in-house certified AppleCare technicians, or a Department approved AASP. Out-of-warranty repairs should be the exception and not the rule as these types of repairs should only be necessary due to accidental or intentional physical damage to the device. Each school should establish a policy on how it will manage the costs of accidental and/or intentional damage.
Each school has been allotted a specific number of buffer pool devices. These devices are available to schools in exchange for a device that has been damaged beyond repair or has sustained enough damage that a repair is not feasible. In general, no out-of-warranty repair should exceed $755. All buffer pool exchanges must be approved by the Department. School buffer pool allocations are displayed in the MLTI Asset Manager (http://assets.mlti.org). |
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| Department Approved Apple Authorized Service Providers |
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Apple Authorized Service Providers interested in becoming Department approved should contact Steve Vose, (207) 624-6777, steve.vose@maine.gov |
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